1 Jan, 2018 → by ClaimboUser602506
Lost baggage and missing property
*SOLVED

2

I want to make a formal complaint against Iberia Airlines of Spain. I flew from Frankfurt to Madrid to Malaga. When I got to Malaga they had already lost my bag I had a 9 hour layover I had to recheck my bag for my next flight since it did not make it the lady at the counter told me they would send right to my house. I make it home after the worst flight in my life!! My bag is no where to be found I called the first day and they are not sure where me bag is. Last they knew it was in madrid. They wouldsend it from Madrid to Augusta Ga and it would be delivered to my home. Day 2 I call they still have no Idea where my bag is at. Day 3, 4, 5, 6, 7 same answer. Day 8 they are sending emails to find my stuff and no one is responding to the email. The lady on the phone that I managed to talk to told me my bag was not lost they just didnt know where it was and they didnt understand why I didnt have it because thier system says it was delivered to Augusta Main (wrong airport) I call down to augusta maine and no bag so I call Iberia back. They will send another email. Day 9 I am trying to see what I can do to get compensated for my things. They give me more runaround. When low and behold they call me fro boston and tell me they have my bag and confirm address and phone number (the same one they just called) to make sure it is current. It still takes more than 24 hours for my bag to show up. I go to the airport to pick up my bag cuz at this point I am done waiting and I dont want one more set of hands on my bag. I have things missing. When I checked in for my flight in Frankfurt I had my bag wrapped so nothing would happen and now there is no wrap and half of my computer stuff is missing and all my pictures from my trip are gone. I cant even get them back. I intend on making a formal complait but so far it has been difficult to get anything from Iberia! I WILL NEVER EVER AGAIN FLY IBERIA EVER!!
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