This company is a baby photography business. They claimed to have misplaced my child's photograph. I spoke with 5 different people on 4 different occasions over the past 4 weeks trying to locate my baby's pictures. I have a form that was signed by the photo taker and I was told one week ago that there was at least one security photo taken and I would be able to receive that. Today I was told by a representative and a supervisor that no pictures could be located and I'm basically out of luck. Their only job is to take a baby's photo and they couldn't even do that correctly. The excuse I got was that "the photographer was using a digital camera so maybe the settings were wrong." I have a digital camera and I've never lost photos due to wrong settings. That is a pathetic excuse. The staff has told me everything from "the pictures are in the system, they just have to be located" to "there's definitely at least one picture" and now "I'm sorry, we looked for them but couldn't find them." Due to their incompetence, I have no first photograph of my baby.