I have ordered a lock from this company over 3 1/2 years ago on May 2013. I am still waiting for my product and each time I email them I get some excuse and told they are on their way. I either want my product or refund my money. I was once told it was to gold finish that slowed down my order so I then switched to the silver finish and still being told that its on its way and then it never arrives. When i log onto their website it continually shows it will be delivered but no action.