I am a VW customer with two cars from the same dealer (VW Jetta and Amarok)I bought a VW Amarok in Menlyn, Pretoria in December 2018 and left the country since I was working abroad until last year, December 2020. I just discovered that there is no lock nut in my tool bag of Amarok. The only people who opened the bag since I bought the car were VW Hatfield staff when they had to fit in the lock nut of the spare wheel. On complaining to the manager, he referred me to the Manager in Menlyn where I bought the car indicating that they might have forgotten to include the same since I have never changed the wheels or tyres. On meeting with the Manger in Menlyn, she referred me back to Hatfield saying that they should be the ones responsible since they are the ones who serviced my car on two occasions plus fitting the sparewheel. I am not happy about the way in which both the managers since they really did not show any concern about my problem and all they do is to shift blame and send me from one dealer to another. I even requested both managers to check with their technicians and sales persons of which they were both reluctant. I left my contact details with the Manager in Hatfield but no update call received to date after almost two weeks, whereas the one in Menlyn just told me that she cannot do that since the sales person who sold the car is no longer with them. I am feeling like a stranger since both VW managers treated me like a crazy person while all they did were protecting their staff and trying to get rid of me. On arrival at Menlyn, I was received by a sales person guy who cooperated and supported me after listening to my concern, however the man just changed infront of his manager maybe he did that to secure his job. I even indicated the possibility of the sales person forgetting to include the lock nut on the tool bag or the same tool missing at the warehouse where the car was stored but he just changed his perspective in the presence of his manager. My email address is: [protected]@gmail.com Contact number: +[protected]