Condensed version: Waste of money. Just don't do it. Long Version: I just tried this company (they supposedly let you have the first 3 minutes free so you can see if it's any good)...and thank God I didn't pay for it. I searched through their database of psychologists to find the most experienced and knowledgeable-looking one, so I didn't just pick any random person. This man, who supposedly has a PhD in psychology, was typing like a 13-year-old girl. His typing speed had to be about 10 words per minute (in the chat module, you can see sentences as they're typed out). There were misspelled words, blatant capitalization errors, etc. Now, I'm not just being a grammar Nazi about his bad typing skills. My point is that, in order for this man to truly have a PhD. in psychology, you'd expect him to at least know how to spell. He's had to write a thesis at some point in his life, and several essays, if he truly is a PhD. I strongly suspect that he is not. Furthermore, besides the fact that the delivery was bad, the actual content of what he was typing to me amounted to absolutely nothing. All he even told me during the entire time I spoke with him is that the only way to know anything for sure is to go physically see a real therapist. Basically, he knew this was a waste of time, but he wanted to keep me on the line so he could charge me more. Any ethical person would have dismissed me right then, because there's nothing more that could be done online. Instead, he directed me to the "Hire Now" button (which is how you start getting charged after your first free few minutes). What was I supposed to hire him for? Also, LivePerson says that the first 3 minutes are free, blatantly on the page. However, this isn't true: that "psychologist" cut me off and directed me to the payment button after about the first 1.5 to 2 minutes. Thinking back on how it all went down, it's actually hilarious how scammish this is. Basically, this is what happened: Website says: Join LivePerson now and chat for free with any of our qualified psychologists for the first 3 minutes. Website displays rows and rows of smiling, clean-cut looking psychology graduates with polished-looking credentials. Then you contact your psych of choice and start your first free 3 minutes, expecting them to at least be on their best behavior for now because this is the moment that determines whether or not you'll decide to pay them. Then... From the first sentence he types, you strongly suspect that the person who is supposedly a 40-something year old psychology PhD. who takes what he does seriously, is really a 13 year old girl trying to make a few bucks and doesn't take anything seriously at all. This is how that disheartening conversation went: Psych: Hello Me: Hi. I have a few problems that I wonder if you could help me with...(I describe a list of symptoms at least 2 paragraphs long). Psych: REally the only way to know for sure is if you go to a counseling center but I can give you FEEdback. Me: Okay...well...(I describe things some more in detail, at least another paragraph). Psych: PLEase hire me to continue talking. He never even acknowledged that he had read what I had written. And then asked me to pay him. Utter ###edness. Who would hire anyone from there, if this is what their top-recommended "experts" are like? I can't imagine they get any more helpful after you've already paid them, if this is all they can manage to even bait you into paying. A psych at a physical place may be more intimidating and you may have to drive or get driven there, but really, if your only two options are that or online counseling from LivePerson, do the real-world counseling or don't do it at all. I've read other complaints about people getting billed hundreds of dollars from LivePerson without their knowledge for just a few minutes of talking as well, which is another reason why I never gave these people my financial information. And everybody who has ever used a LivePerson service knows that they NEVER give refunds, even if they say they will, or even if they were unjust. They'll never do it, don't expect them to. So, since LivePerson will likely either over-bill you or the psych you speak to will try to keep you on the chat/phone line with their unhelpful, unqualified jibberish to make you pay more, LivePerson probably isn't even cheaper than a real psych. You're paying the same amount (or more) for pure ###. Seriously, why would you pay for this? To make things extra-ridiculous, I actually posted one of the problems I intended to speak with the psych about on Yahoo Answers in the Psychology section and, just 20 minutes later, I had 2 insightful responses from people who could actually spell and could believably have a psychology degree. And it was completely free. It also keeps the anonymous, at-home appeal of online therapy because you remain faceless, don't even have to give your real name, and can delete the question soon after if you want to. And you can re-ask it as many times as you want, free. Yahoo Answers' Psychology section is more useful than Liveperson Counseling. That's really saying something. Don't pay for that sh*t.