We were with LivePerson for many several years and decided not to use them in January of 2017. After calling them and asking to cancel our account, they said that we could not cancel for ninety days. This is their policy if you can believe that. We agreed to keep going without a fight and took their product off our website in April of 2017. We realized that they were still billing us in August of 2017 and demanded the charges to be reversed and to stop billing us. We were once again told that we must wait ninety days to cancel our account. It is now September of 2017 and we're still being billed $45 a month. This amount is more than their advertised amount on their website. We have gone around and around with them and today we've officially filed a complaint with the Better Business Bureau and contacted our credit card company for help. What can a small business do when a huge publicly traded company like this decides to take them hostage? We will take our fight online and make our voices heard! I'm sure that we're not the only small business they are doing this to. Shame on you Live Person for trapping people into a monthly service. Shame on you for having hostage policies in place that steal from the pockets of hard working companies. You should be ashamed of yourself for making it difficult for people to leave you. We will continue to spread the word about your bullish tactics and unethical business practices. It starts today and we will make sure the world knows the facts about you before they buy. It's quite difficult to find their cancellation policies but you can if you dig around. Here they are https://www.liveperson.com/policies/license-agreement We hope this changes someone's decision to do business with this company.