20 Aug, 2021 → by ClaimboUser760595
Live fish purchase
1
Extremely condescending and rude staff . I wanted to purchase fish for my grandson's fish tank. The staff were not helpful and discouraging us from buying any fish the staff member said that 4 tiger barbs were too many fish for a 10 gallon tank! Ridiculous! They also recommended a tank treatment that did not dechlorinate the tank. That is what I specifically asked for. She asked how long the tank was set up- I told her for 24 hours per the tank instructions. She said she would not sell me any fish because the tank should be set up for at least a week before introducing fish. Again ridiculous and inaccurate. She told me that she was "responsible for the lives of the fish". She would have to call the manager to possibly allow me to use my hard earned money to buy fish at that store. They are so ridiculous lecturing me when the tanks are overcrowded with lots of dead fish laying on the bottoms of the tanks. There was much more to this "sales" associates diatribe towards a paying customer. Terrible customer service at every level I hope someone from the company contacts me This incident occurred at the Petco on Fort Evans Road in Leesburg va What do u have to say????