I paid holding deposit against a property in Barking . 1 week before my move in date , I found that someone else has moved in the same property . When I called them and inquired ,they had no clue and assured that they will take this matter with the landlord. They called back and said that the property was let directly by the landlord and they weren't informed. I asked for a deposit refund and even after several emails and follow ups I have not got it back(paid £644) . I tried calling the agent several times that I spoke with initially but she never answers my calls(Her name is Siyana) . I was assured twice,by their accounts department , that my deposit will be paid on specific dates . Both dates have passed and I still have not received my money. The most frustrating and annoying thing is they are not answering my calls, not responding on the emails . If possible , this company should be blacklisted so that one else suffers at their hands. I am not going to rate them because they don't deserve it .