After 8 days I finally received the Linksys E3000 wireless router from Cicso. After unsuccessfully trying to get it to connect to the web, I finally called their service technicians. I spent the next 3-1/2 hours with the tech over the phone trying to get the router to work. Finally, I was told that it the internet connector was defective and that I would have to speak to customer service. Before speaking to customer service I waited to speak to a supervisor who said that I had to speak to a senior technician. After another grueling half hour with the sr. tech, I was put on hold to wait for customer service. The connection with customer service was immediately severed. The next day I called Cisco customer service for a replacement. I was told by the supervisor that the only replacement that I could get would be a refurbished one. I paid for a new system, they wanted to replace it with a refurbished one. For the next 45 minutes, I tried to get in touch with Cisco's US branch. Their US offices only handle enterprise customers. They take our American money but do not want anything to do with regular people. After another grueling 1/2 hour, I finally spoke with a rep who got permission from her supervisor to issue me a return label so that I could send the defective router back and get a refund. They originally wanted me to pay to send it back. Cisco is the absolute worse company to do business with. The US branch wants nothing to do with regular folk. I take that back. They only want our money, but will not assist us in any other way.