I am guessing this has happened before but had not thought about it until today. 8/31/21 (#[protected]) - ordered pictures. I first entered the picture day number and then thought I should be logged in, so I logged in. Placed my order, but then thought they system might not have connected that I was logged in. Apparently, you have to be logged in first before entering the picture day code otherwise the connection is not made. I am not sure why there is a difference and I am not missing out again on accumulating dollars toward a 10% off. I think I have missed this for quite a few years now. It makes me sick that you think your are logged in and doing what you should and you are not. There is also no formal complaint process except to the customer service people who cannot do anything about it. I can not email the company to express my frustration. I think it is all a scam.