We have placed our Order on 10/26/2017, we got an e-mail saying that we need to call and confirm our identity before our order is confirmed due to security reasons (The TV that we ordered was costing about $2,000). Once we did(about 3 days later) we were told that since our TV needs to be imported, we should wait till around 2nd December. That date came, and our TV didn’t. We called, and they said they did not order them yet, since they are shipping from foreign countries. We tried again in 1 week, my wife called this time and asked about the status. The customer support agent who did not even introduce himself proceeded to bash our TV choice and basically tell us that it’s our fault for waiting for so long and that he doesn’t believe us that we placed the order 2 months before. He was trying to sell her another TV, which they could ship immediately; when my wife proceeded to say she needs the model number one more time because she does not understand all the specs the guys was throwing at her and that I would understand the guy literally said: “If you are uncappable of making a decision have your husband call us!” and closed the call. Three days later when I called (around 21 Dec) I was told that the TV is in customs and it should not take more than 2-3 weeks. We are now on 01/16/2018. More than the 2-3 weeks have passed. We called today 3 times to ask about our order: at 12pm, 4pm and 5pm. Each time we were told they need to check with the distributor that we will be called back, and the call was immediately closed in our face. Fourth time(5.40pm) we managed to get to tell the lady we will wait on the line and she should not hang in our face, line got disconnected. Called the 5th time and managed to get the same lady. She told us that they are placing our order now, that we need to wait about 1 month for the TV to arrive, but we need to be aware that it will go through customs, so it might be a bit longer, so we were told we basically need to start over. After waiting 81 days, 21 hours and 52 minutes, over 10 phone calls and false hopes we have decided to take our money somewhere else. All this time on their website the TV we have chosen it shows in stock. Defiantly the rudest customers support we have ever had to deal that have no idea what they are doing. A deceptive and false company.