I purchased a large number of trees and plants from Fast Growing trees. These trees/plants are mailed. Many arrive with damage pots and brown leaves if they have leaves when they arrive. The company includes a note in the box stating it is normal for leaves to turn brown and they will be fine. Order #9274540 and 9239666. The Leland Cypress and Italian Cypress trees I received (2/27/18) all came in various states including broken pots, very little dirt left and most of the 14 were somewhat brown. The trees continued to turn brown until 3 completely died and 3 more are nearly dead. The Crepe Myrtle arrived (4/28/18) looking like a stick, had no leaves and has done nothing since it arrive to indicate it would bloom. Some seem to be doing well. I requested advice on saving any I could, replacement of the dead and dying trees or reimbursement (I know they sell out of some items). I noted that my preference is to replace them. I also asked for their advice regarding what I needed to do to save the ones that had brown but still appeared to be living. In one of the contacts they stated the Tuscarora Crepe Myrtle was under their dormant tree policy. I did a scratch test on all trees. 3 of the Leland Cypress were brown and 3 were brown/green under the bark and hardly any green on the plant. The Crepe Myrtle was brown underneath. Apparently the 3 nearly dead does not warrant a response. Fast Growing Trees agreed to replace 3 of the Leland Cypress and the Crepe Myrtle (as they had these in stock) advising me I would need to pay the shipping. I asked if it would work to order more plants to bring the amount up to the amount needed for free shipping and include those plants in the order hoping for a win/win for the company and myself. The next email I receive is that they will refund for the 3 Leland Cypress and 1 Crepe Myrtle. At this point I cannot replace these as their prices have gone up as the size of their trees increased. I sent a response requesting they not do that and please send me the replacement trees due to the problem with using their certificate (not an actual refund as I can only use it at their business) and the value not being enough to replace with the same items. I was hoping to maintain a business relationship as I have plenty more yard to landscape. The next response I received was email stating my gift codes were activate. Unfortunately it appears this company could care less about maintaining a customer. I have since read some reviews online. I have read in many of the negative reviews the company removed their reviews from the website so these are found in other locations. I thought I had found a company I was going to be ordering many more plants from in the near and far future. I have attached pictures of all 10 Leland Cypress, 4 Italian Cypress and 1 Tuscarora Crepe Myrtle. Some are healthy trees and others are dead or nearly dead. I felt it important to include everything I could in this complaint to be fair as to what has transpired. Below you will see the communication between Fast Growing Trees reps and myself. You can see my last response was yesterday morning. This morning I had no response to this but I received email notifying me the gift codes were activated. They offered replacements and changed what they were offering to gift codes. I would still appreciate receiving replacement trees instead of the gift codes to resolve this matter. From: Mara Campbell Sent: Sunday, May 20, 2018 8:11 AM To: FGTs Subject: Re: More pictures from Mara Campbell | Case #230862 Please send me the plants and I will pay the shipping. I cannot replace them for the cost you are reimbursing as you are now selling them for a higher price. Let me know how to take care of the shipping. I don't want reimbursed I want the trees. I appreciate if you would work with me on this matter. I have plenty more room and need for more plants and trees in our yard and by working with me on this I feel I can trust continuing to order. Thank you Mara Campbell Fast Growing Trees - Buy Trees Online - [protected] www.fast-growing-trees.com Trees perfect for your area. Click or dial [protected] for fast growing evergreen trees, shade trees, flowering trees and fruit trees For Your Reference Case #230862 Please Reply at The Top of The Email... Racheal MAY 20, 2018 | 08:49AM EDT Hi Mara, Thank you for the response. We'll go ahead and issue a store credit for the 3 Leyland Cypress in the amount of $38.37 and another for the Tuscarora Crape Myrtle in the amount of $21.21. Please allow 2-3 business days for the credit certificate to show in your email box. Once you have your credit you can either re-order online and enter the certificate number at the time of checkout or you can contact us direct and we'll be happy to help with getting it applied. Please note that your store credit is valid for 1 year from time of activation. If you have any questions/concerns regarding the process please feel free to give us a call or email us and we'll gladly assist you further. Have a great day! Mara MAY 18, 2018 | 02:56PM EDT I would like to replace the trees. Are you still having the free shipping of over $79? If so I could order more and prevent the need for shipping cost. Can we make that work? Mara Campbell ________________________________ From: FGTs Sent: Friday, May 18, 2018 11:36:09 AM To: [protected]@live.com Subject: Re: More pictures from Mara Campbell | Case #230862 From: FGTs Sent: Friday, May 18, 2018 11:36 AM To: [protected]@live.com Subject: Re: More pictures from Mara Campbell | Case #230862 __________________________________ Fast Growing Trees - Buy Trees Online - [protected] www.fast-growing-trees.com Trees perfect for your area. Click or dial [protected] for fast growing evergreen trees, shade trees, flowering trees and fruit trees For Your Reference Case #230862 Please Reply at The Top of The Email... Chanel C MAY 18, 2018 | 02:36PM EDT Mara, Thank you for clarifying how many plants did not recover. The plants that still have some green left can be pruned back. The dead or dying portions of the tree can be removed in the hopes that the trees will fill back out. In regards to the Tuscarora Crape Myrtle, we do have the 2-3 ft size available. I can send you one of these as a replacement if you like or if you would prefer a different plant we can issue you a store credit and make some recommendations. In regards to the 3 Leyland Cypress trees that have completely died. we have more available. They are no longer covered under our guarantee, but since they arrived in a stressed state we can ship out 3 more replacements for you, if you can cover the shipping cost of $19.95 or if you prefer a store credit for these trees we can issue that. Please let us know which option would work best. I look forward to your response. Mara MAY 17, 2018 | 02:26PM EDT Hello. Thank you for your response. Yes all the plant care instructions were followed. We have other Leland Cypress trees that have done wonderful in the same yard. We we're adding these as additional privacy. There are 3 Leland Cypress trees I scratched with brown beneath and 3 that are green/brown. The other Leland Cypress and italian Cypress are green beneath. When they were delivered some looked a little worse for wear and plastc planters they were in had been broken. I didn't worry thought because your letter inside said it was normal due to being boxed for days. I wonder if these that are turning are the same ones. I would like to know if I should just clip off the brown on those still green? I would really like to replace the bad ones with the same thing if possible. If not can you suggest something comparable to the crepe/crape myrtle? It sounds like you don't have that one. The other plants seems to be doing quite well. Thank you Mara Campbell ________________________________ From: FGTs Sent: Thursday, May 17, 2018 7:24:24 AM To: [protected]@live.com Subject: Re: I purchased 10 Leland Cypress and 4 italian Cyp... | Case #230862 From: FGTs Sent: Thursday, May 17, 2018 7:24 AM To: [protected]@live.com Subject: Re: I purchased 10 Leland Cypress and 4 italian Cyp... | Case #230862 __________________________________ Fast Growing Trees - Buy Trees Online - [protected] www.fast-growing-trees.com Trees perfect for your area. Click or dial [protected] for fast growing evergreen trees, shade trees, flowering trees and fruit trees For Your Reference Case #230862 Please Reply at The Top of The Email... Racheal MAY 17, 2018 | 10:24AM EDT HI Mara, Thank you for contacting us. I'm sorry you're having some issues with your plants! The Tuscarora Crape Myrtle is covered under our dormancy guarantee. We are currently out of the 1-2 ft trees that you had ordered. We can replace it with something else of the same value, $21.21 or issue a store credit or refund. Can you do a scratch test on the leyland cypress and italian cypress that look the worse (completely brown) and give us a number that are brown when doing the scratch test? How often have these plants been watered? Does your soil drain well and was it amended upon planting the trees? Were they mulched around the base after planting? Thank you and we'll look for your response! 9274540 and 9239666 Mara MAY 16, 2018 | 12:12AM EDT Last pic from Mara Campbell. There is a pic I sent by mistake. It was too dark to see the tree so I took another. There are 4 italian Cypress. 1 crepe myrtle (with close up to show the under where I scraped is brown). 10 Leland Cypress. I would like to save any I can with your input, replace those that cannot be saved or are already dead or get reimbursed. Mara MAY 16, 2018 | 12:03AM EDT Tree pictures Mara MAY 16, 2018 | 11:59PM EDT 2 more photos from Mara campbell Mara MAY 16, 2018 | 11:55PM EDT Photos of trees from Mara Campbell Mara MAY 16, 2018 | 11:49PM EDT More pictures from Mara campbell Mara MAY 16, 2018 | 11:44PM EDT More pics from Mara campbell Mara MAY 16, 2018 | 11:34PM EDT More pictures from Mara Campbell Mara MAY 16, 2018 | 11:29PM EDT More pictures from Mara Campbell Mara MAY 16, 2018 | 11:22PM EDT I purchased 10 Leland Cypress and 4 italian Cypress. Some have turned completely brown, some are about half brown while others have a little brown on them. I also purchased a crepe myrtle. I have had this was for less time but it just looks like a stick. I scraped an area of bark and it is brown underneath. I am wondering if any can be saved and how to do so. I am also wondering about getting the others replaced. I have pictures of the trees. I have to submit separately to send.