I called this department on 03/18/21 to speak with a representative after about 20 minutes of waiting on the phone a young men answered asked for my account number I gave him my account number and was asked if this was my acct number are my social I replied you asked for my account number I gave you my account number I was accused of being rude I repeated you asked for my account number I gave you my account number I was accused of being rude again and this person preceded to hang up the phone in the middle and f the conversation this is very bad customer service I have been an employee for 30 years and a customer for the same amount of years and this type of behavior is not acceptable we are in the business of growing our customer relationships not being rude to them and chasing them away please learn patience and the skill of listening this goes a long way with building customer relationship what this person did was wrong on every banking level.