I am writing to inform you that I spoke to an agent named Nics. Apart from the fact of having to wait so long for his respond, he has totally no understanding of my problem despite me providing him with all the details and thorough explanation. He only kept asking if I want to cancel. The reason why we chat with a human is so that we can deal with the root of the problem instead of giving me a standard answer off the manual. At one point, he just pushed it back to me by telling me to get in touch with the seller to verify. Then why do I need to chat with a service agent then?