This is a copy of my letter to your company, I believe this shows the incompetence with which my claim was dealt with. It took 3 months for me to receive the cheque after we all agreed on the settlement. Gallagher Bassett International Ltd 20 Bracken Drive. GBUK-CHELMSFORD Chigwell. HALFORD HOUSE Essex. 2 COVAL LANE IG7 5RF. CHELMSFORD ESSEX CM1 1TD Your Ref: [protected]-GD-01 12th April 2019 Dear sirs I write in reference to the above claim which was settled by cheque dated 19-MAR-19. Unfortunately due to your company I have lost out to the sum of £218.75. This is due to a price increase by Waltham Forest Council for an application for a drop curb to be installed at Victoria Road and due to the delay in payment from you I missed the three month deadline. The time scale of events are as follows: 1. The damage was inspected and assessed by Mr Carpenter of Questgates Ltd and damages agreed on 04-JAN-19. 2. The Form of Discharge was signed and returned to Questgates Ltd 06-JAN-19. 3. I contacted Mr Carpenter several times requesting where the cheque was and he advised me he was chasing it. 4. I rang your office the end of February and was advised a cheque was in process which was not received. I rang again and given the same advice. 5. Eventually I rang on 18-MAR-19 and was advised that two cheques had been sent to Victoria Road when you had been clearly instructed to send them to my address which was given to you on 06-JUNE-18 in an email to Gaby Andrews. I made application for the drop curb directly after the Form of Discharge was sent to Questgates Ltd as I was advised payment from you may take up to three weeks and that allowed me plenty of time within the three month time frame. I therefore hold your company responsible for my loss and would appreciate recompense by return. Yours faithfully Roger Longman I have contacted WFBC and they have referred to your complaints department.