I wish that I'd seen these other 2 complaints before I chose these guys to ship my motorcycle. I live in New Zealand and bought a bike off Craigslist, then ( through Shippingmasters ) ended up with signing a contract with Haulbikes to take the bike from Boaz, AL to Compton, CA. I explained that timing was critical because I had to work in with the shipping schedules from LA to New Zealand. Anyway, I signed the contract (and paid them) on Dec 9th 2011. I am now writing this on Feb 13th 2012 and the bike is still sitting at their hub in Milwaukee awaiting a despatch confirmation to CA. GOD ONLY KNOWS WHEN IT WILL ARRIVE !!! What is worse is all the lies and ### I have been fed (by email), limp excuses, unfulfilled promises. BEWARE, use these guys to ship your bike AT YOUR OWN RISK. I would never, ever use them again.