Customer service shocking. Asked for money back as my ebay feedback was going to be tarnished. I was pointed to terms and conditions saying they will do nothing until its 5 days late and that it basically happens which is beyond their control. Tracking information didn't work, and although I put the email address for myself and the buyer, neither of us got any information. DX took 20 minutes to find me as a customer and once they did they told me it was delivered, when it was not. When I said it hadn't, they agreed.