11 Aug, 2021 → by ClaimboUser228515
Large circa 5ft Tricolour Hibiscus Tree

1

DO NOT BUY THESE TREES!!! BE VERY CAREFUL WHEN DEALING WITH THIS COMPANY!!! The trees were delivered bare rooted (as expected) and I immediately planted/cared for them as instructed. Three months later (from June to August) there is still no growth whatsoever and when snipping a stem back, no green or sign of life. Upon contacting the farcical 'fast messaging service' (as this is the only way to get in contact) and waiting literally hours for a response, I am told that there is only a 14 day return policy (and you have to pay to return the plants yourself anyway too). When the instructions say that there will be growth in a month or two, how the hell is anyone supposed to know that they are dead sticks before then; and return them. The messaging agent was totally unhelpful and dismissive. These trees were not cheap, but forgetting about the money, the customer service from this company is point blank the worst I have ever experienced. PURCHASE AT YOUR PERIL
Helpfull? 0 likes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Gardening Express you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.