I returned an online purchase bought with E Certificate to a Staples store. Called 800.333.3330 to verify the method of refund and was told a check would be issued since it was over $500 (The store Manager was also on the call). I received notification that the refund would be issued in Gift Card several days later. In the meantime, I made another purchase at a competitor's store expecting a check refund. Staples won't honor the representative's statement insisting they must issue a gift card as per policy. Matter unresolved at this point in time.