6 Jul, 2021 → by ClaimboUser594734
laminate flooring warranty
4
Had 1 area of flooring warped (other 4 pieces fine) and 2 area had depressions and made clicking noises when stepped on. Inspector came (1 day late) put moisture meter on floors and stated we had moisture on floors .I went online and looked up directions for the exact brand and model number and it stated the meter was calibrated for 3/4 inch measurements. My floors are 3/8 inch thick. It went on to state an inaccurate reading would occur if not used at 3/4 inch depth. They refuse to send another inspector out and told me to contact my homeowners insurance to cover the repairs. (which is incorrect homeowners insurance only covers broken water pipes for this)