22 Sep, 2019 → by ClaimboUser654757
laminate flooring installed in my kitchen and 2 bathrooms
2
Warning: Never use Express Flooring! Date of contract 6/10/2019 Salesman: Corey Hoffman Date flooring installed: 6/11/2019 Complaints: Salesman: did not give us what we requested. He did not provide us with an itemized contact so we could understand that we were getting what we asked for. Installers: they were not professional installers. The work was sloppy, had glue on my kitchen cabinets, on my drapes, and the basebaord. Installer used my personal property to mix his glue and then left it sitting in water in my kitchen sink. The chaulking is horrible both in the kitchen and 2 bathrooms. It is on the new flooring, cabinets and baseboards. Complaint inspection done on 6/18/19 was not accurate and person doing the inspection was "touchy" and made me very uncomfortable. His name in not on the inspection report and Bret Hooyman from Express Flooring will not provide me with the name of the person. It's just over 2 months and having problems with the flooring in the kitchen and 1 bathroom. I do not want anyone from Express Flooring in my home again and cause more damage and I am uncomfortable having any employees from Express Flooring in my home. As I was not provided with an itemized contract from Express Flooring, I am requesting 1/2 of the amount I paid so I can hire another company to have m flooring replace by professional installers. Miller, Gerald & Janice