This has been the absolute worst experience! We ordered both carpet and vinyl plank flooring. At the start, the sales guy had issues entering the sale cost and financing of our order and said he would adjust it later. He did not. On the days of install (separate for both carpet and plank) I made the requested payments before the installation and was told it was paid in full. But then, 2 months after the job was done (more on that later) they are harassing me and telling me that I owe $2278.69 MORE. When I explained why that is not the case, I then receive a letter, now 3 months after install, telling me that now I owe $2841.87...so an additional $563.18 than they claimed I owed previously. Fast forward a few weeks and now it's $2, 302.11. Its very clear that this company has zero competence when it comes to sales, accounting and customer service. The amount of calls and emails I have received regarding this is absolutely over the top. I owe this company nothing more. Now for the quality of the work. When the original flooring was removed a saw was used, but nothing around the area where the sawing was occurring was protected. I have air vents absolutely full of sawdust, I had to replace an upholstered chair that was ruined on one side due to them sawing directly next to it as well, they cracked an expensive dresser and broke a ceiling light while moving a mattress. Further, once the floor was laid, they threw away my original trim and installed trim that doesn't match and was not cut to fit at all. In addition, I have several spots where they didn't place the trim or return the base board, leaving just a bare wall space. Last, the plank flooring bounces up and down in several places when walked across. No one from the company ever contacted me to ask how the job went or if we were satisfied and we absolutely didn't reach out to them as we did not want them back in our home to make further mess or ruin anything else as its clear that they have no idea what they are doing. We are so very disappointed with the job this company did and even more so for the apparent "shake down" for more money 3 months after install.