Repair Order ID : W18215240001001021 (C044783270) watch send to Tampines Swarovski for repair on feb 2020 and return back on 17 july 2020 without repair because the cost is too higher. After receiving the watch, at home I discovered that watch back cover came off and the battery is missing inside and the minute hand cannot move when I turn the watch knob. I complaint to Store Manager Mr Jason Ang who is so nice and very willing to solve my problem with the service centre. In the end I did not receive a good favourable answer. Very disappoint with the service centre. My email is [protected]@hotmail.com