1 Jan, 2018 → by ClaimboUser797036
lack of management skills/rudeness
1
I visited yesterday July 7, 2015 Fallas Paredes on Hwy 6 and Bellaire in Houston Tx, 77083 I went with a friend. I am a client for many years on this store . My friend was very happy to see the prices, she started trying clothes, she was really surprised that the store does not have fitting rooms, she lives far away from the store and she said I have to be sure that I don't have to go back all the way here to return the merchandise. An African American woman probably 65 years old, named Barbara started screaming at my friend for trying on the clothes, my friend apologized. I asked her why the store does not provide fitting rooms where customers can try the merchandise? then she started screaming at me. I had two blouses on my arm that I was wanting to try on, she get so mad at me. I told you!, you cannot try the clothes on if you do or I am going to call the police.! That really makes me upset I went to the front to asked for the manager after few minutes the manager showed up, it was her, I asked her are you the manager the one who abused the customers and yell at them because they are bringing their money for you and your employees to have a salary? and not only that, you trying to call the police on us because we want to be sure that the merchandise is OK for us? I asked her name she said Barbara she didn't want to give her last name. But I promised not to go back to that store until that woman is removed from that position and also I promised not to bring more friends any more. I loved to go to that store but I don't want to be mistreated by people who are very rude and don't have customers' services skills! No more!!!