Have had a booking with eDreams for flight to Dubai on Emirates for my husband and myself [SDIXEZ (446655****)] for almost a year. The Azamara cruise which we were scheduled to take in Dubai was canceled and there are restrictions for us to leave our home in New York State. It has, therefore, been necessary to cancel the Emirates flight #EK224 on Monday, March 23, 2010, on which we have been booked a long time. I have spent many hours trying to resolve this with eDreams and receive a refund but promises for follow-up have not been kept. Yesterday (3/20/20) I spoke to Deepika for a long time, and she said several times not to worry and that this would all be resolved because she sent an urgent message to Relevant Department (the name she referred to). I have still not been contacted and know that another phone call on my part will just result in another very long wait. I would appreciate being contacted as soon as possible by phone at: (845)876-**** User's recommendation: The agency should follow up with customers in a timely fashion and respond to immediate circumstances.