Upon the purchase of a slightly used and just out of warranty Ford hybrid Cmax Energi, I noted even before I left the dealership that there was no plug-in cord! This is required to charge the car although, the car will run without it. I paid extra money for this vehicle just so I could charge it and drive JUST on pure electricity for a short duration. As it turns out, and this according to the service manager at Mullinax, the Power Cords are 'often stolen by staff & are routinely locked up for this reason”. This was the case for my vehicle before it was shipped from out of state to South Florida. Because it was just out of warranty, 1. I paid extra to have it forward certified, 2. paid a significant sum of money to have an extended warranty on the vehicle. 3. Paid extra for this vehicle to be able to plug it in as opposed to the non-plug-in version. 4. Had to pay an electrician a large sum to run a 2nd power source to the vehicle as I thought that possibly I had a bad outlet that I attempted to use upon bringing the vehicle home. As it turns out, the power cord that they actually brought in from the dealership out of state was faulty. It overheats immediately, and will not charge the car. All that extra money I paid including the extended warranty, Mullinex Ford will not cover. Although they did say originally to contact Ford and that if we did not, they would pay for another court. They lied and did not. I brought the vehicle and even, had it tested and sure enough, the cord was tested as faulty! This still did not give them reason to replace it. I then received not one but tw as it turns out, the power cord that they actually brought in from the dealership out of state was faulty. It overheats immediately, and will not charge the car. All that extra money I paid including the extended warranty, Mullinex Ford will not cover. Although they did say originally to contact Ford and that if we did not, they would pay for another court. They lied and did not. I brought the vehicle in even, had it tested and sure enough, the cord was tested as faulty! This still did not give them reason to replace it. I then received not one but TWO recall notices from Ford. They said to return the vehicle and that they would replace the cord. They continued to defy and deny me of a new cord wanting $800 instead! Incredible since I spent so much EXTRA money on this vehicle, had proof that it was faulty, had TWO recall notices and they came up with some lame idea that the cord 'wasn’t approved for recall'! My research shows that numerous other vehicles have cords have caught fire, burned garages to the ground, destroyed boats and part of homes because of this faulty cord which is the reason they had the recall in the first place! To this day, Mullinax Ford is happy with me attempting to use a faulty cord, that could burn my home down, which I refuse to do now for this reason. And they are OK sending me a faulty cord in the first place that is dangerous, and they know, that it is faulty as per THEIR testing, and as per the recalls they still will not replace! Do not ever step foot into Mullinax Ford, the service is horrible and the service managers are even worse!