July 20, 2021 To Whom it May Concern: We purchased the kindle unlimited for our Dad for Father's Day and when he logged in to select a book he realized it is not an unlimited amount of books it is a certain library of books he can select from. This is false advertising. There was nothing on Amazon stating the limited books available. I called Kindle and was told since the account was open they will not give us a credit, even though he has not selected a book. This is ridiculous, there is not a book on the list he is interested in and we have spent 143.80 for a useless kindle subscription. He had to log in the account to see what was available and when he selected a book it stated he had to pay an additional 9.99, which is why he called us to let us know it is not unlimited choices. We are looking for a full refund. Your customer service representative was horrible on the phone and kept insisting since he searched for a book there is no way for us to get the money back, this is a terrible way to take people's money. The Amazon page where you purchase the Kindle needs to be redone and worded as to the limited nature of the account. We have been long time customers of Amazon and Kindle and we are extremely frustrated at how this is being handled. We will be expecting to be refunded the full amount.