I have lost total confidence in Kia and they have lost a customer who was planning on purchasing a replacement vehicle but due to their lack of customer service communication skills I will never purchase another vehicle from them. On April 7, 2021 my daughter's 2019 Kia Forte was totaled. On May 23, 2021 Kia Finance cashed a $17, 400.00 check my insurance company sent them even though I only had a $4000.00 payoff with $13, 400.00 in equity. Over the last three months I have spoken with Kia Finance on multiple occasions, they have given me conflicting stories originally telling me the $13, 400.00 check will be issued in 7 to 10 business days, then one month, then unknown timeframe, and now possibly sometime in September. Kia Finance has been inconsistent, unhelpful and uncaring. Due to Kia's failure to issue a check in a timely manner this has created a transportation hardship which is unfair to my family and wrong! I am totally frustrated with Kia and the way they have poorly handled a fairly easy situation to rectify. Kia customers should not be treated like this and have to wait over 90 days for them to process / issue a check. This is unacceptable and Kia does not care about customers.