SO disappointed in their roadside assistance. My car would not start today and I was pretty sure I just needed a jump start. I called kia roadside assistance for my location in NYC 800.333.4542 NO ONE ANSWERED after calling 3 times and waiting 20 minutes. I called my dealership where I bought the car and have to serviced KARP KIA. They woman who answered Gloria put me on hold and looked into it and came back stating that the service adviser Joel said there is nothing that they can do and to just keep calling?? I bought this car for the warranty and emergency roadside assistance. I am a single mom and I am often in the car with my child alone so this was a huge disappointment. If I was stranded somewhere I would have been alone freezing in the car with a small child. I did go online to request service which was a pain but I did not receive a call for service until an hour and a half later. I was not able to cancel the request because guess what....THEY DIDN'T ANSWER THE PHONE! Thank goodness for AAA! they came out within a half hour and gave me a jump! What is the point of emergency road side assistance if they do not pick up the phone in an emergency? Please note: My complaint is about the emergency roadside assistance but I am also disappointed with the dealership as they have no resources to help you sort this out and did not seem alarmed that the kia emergency service system is failing their customers. This lead me to conclude that this is nothing new to them and they expect this from Kia.