I have had my Khols account a few years, I have never paid late and most months pay double. We are only talking about a 300.00 Card, I refuse credit increases...I recently had to change bank accounts (6 or so months ago) so I had to cancel my autopay, i set up autopay with my new account and again sometimes would manually pay a second time if I spent money on the card. Everything has been going fine other than online account access, but there's not a lot to keep up with so no worries there, boy was I mistaken...I was not even thinking about paying my bill BC I just paid my bill on May 28 Today is the 11th of June, however while looking on the website I just decided to see what my available balance was so I knew what I could spend so I could use my Khol's Cash...well, it said account past due make payment immediately $108 What???? so I tried to get online to see what was up, I was required to update app so I did then wasn't even able to log in or change my password, it said I had not account matching that information. I called Customer Service, just to be transferred to the Collections Department, the first gentleman I talked to was very rude for almost 20 minutes so I asked to be referred to his supervisor, he forwarded me to a voicemail box, again WHAT?? I hang up and call back I got a really helpful and nice lady, she helped me with my account and during our 45 minute conversation I find out that not only is autopay still trying to take payments from my old account "sometimes" meaning that some months it comes out of the right account and other months it is being charged to an account that no longer exists I am being charged a late payment fee bc I pay my bill 1 week early and since it is a different month it is actually counting the payments as late, my payments are due the 3rd of the month the payments that are being made are paying the fees each month so my monthly payments are not what I am paying now i am being charged an over limit fee bc fees are raising my balance (but im paying the fees each months remember) and to top it all off while I am on the phone discussing this with Khols I get a notification from Experian credit monitoring that "Khols and just reported your account as Delinquent" and my score drops 41 pts WHILE I AM ON THE PHONE TRYING TO FIGURE OUT WHAT IS GOING ON Keep in mind that I have charged only 45.82 so far this year But I have paid 287.00 in total payments...so I ask how is it possible to have a delinquent account ??? Something needs to be done about this, this is FRAUD