First let me mention that it was my mistake chosing to order from this company before doing more research. I got the link to PinkSuperstore.com off of Amazon.com as a sponsored company, so I almost automatically assumed that it would be ok to order from them. I placed an order on Nov 18, and immediately received a confirmation e-mail with my order # and order information. They deducted the $$ from my credit card the following day, and I thought, Great! I'll be seeing it soon. A couple days went by and I became nervous because I never got any shipment confirmation e-mail or tracking number. I begain researching online to get contact information for the company...and what was one of the first things to pop up when I typed into Google? Pink Superstore Complaints. Rated F by the Better Business Bureau. Notorious for terrible correspondence and customers never receiving their merchandise. On Nov 22 I immediatly went on their website (http://www.pinksuperstore.com/contact.html) and wrote them an e-mail with my order number, what I ordered, and that I needed to have it shipped out immediately because I needed it NO LATER THAN Dec 2. To be safe, I responded to my order confirmation e-mail the same message. I even went onto Amazon.com and sent an e-mail to the Pink Superstore on their behalf. I wanted to make sure I covered my bases because they are very unreliable as all these complaints have mentioned. I patiently waited for them to respond...and still nothing. I called the number [protected]) which is only Voice Mail, and I decided I'd rather have proof of all of my correspondence, who knows when someone would actually check the messages! I was about to call today, Nov 26, but I figured that I'd send out some more e-mails. I sent one through their website, and one through the response of my order confirmation ([protected]@pinksuperstore.com). I threatened that if I didn't get a response of when my order was shipped and the tracking number by the end of the business day today (5:00pm EST), I would immediately cancel my order. 3 1/2 hours later I FINALLY get an e-mail from [protected]@pinksuperstore.com (Dan Hansen) with my tracking number. Funny thing about it is, the shipping date wasn't until Nov 22 - 3 full days after my initial order. I figured that they were probably in no hurry to ship it out until they received my e-mail Nov 22. Thankfully, the UPS Tracking says that it is scheduled to be delivered by Dec 2, so that's the most important thing. HOPEFULLY it will be here by Dec 2, and it will be worth this unneccessary hassle. If you are to order from this company - BEWARE! It's not worth the worry of wondering if you'll ever get your merchandise, or having to threaten them that you'll cancel your order to get any sort of correspondence from them.