I purchased the above via their website on the 7th July 2021 as my Kaspersky current security was due to expire. I was sent a key and was not able to upload the key so rang the [protected] for assistance from Kaspersky. Having told the person my issue he said I will get someone to phone you back in 5 minutes. I was phoned and allowed remote access to my laptop to this person believing them to be from Kaspersky. My first concern began when he said " You have been looking at illegal sites?" I told him I had not and I knew no one else could have used my laptop. He then alleged "You have been looking at porn!" I laughed and said I certainly haven't. He then typed on my screen £149.99 for six months or £250 for 12 mths I then said I am not willing to pay that and asked if he worked for Kaspersky and he admitted he did not. He then input the key into my laptop and left the security package to load. It kept saying I had Norton Security on my laptop so I agreed for its removal even though there is none and the the computer shut down but when it turned on again the same process of Norton Security occurred x 3 and the uploading of the security has not happened due to this issue. I have phoned the Kaspersky help line and left 3 messages asking for them to phone me back but they have not done so! I have paid for the security and not received a usable package so I would like a full refund of the £19.99 I paid. I also feel that the way I was passed to third party without knowing has caused me stress and left me feeling vulnerable to a serious security breach! I will never use Kaspersky again or recommend them to anyone else after this episode!