If you are looking to use services of Kaiser Associates, then think twice or better avoid. They are known to do surveys for clients but basically you throw away your project money in drain. I work for a major telecommunications company and hired Kaiser Associates for doing primary research for our product. Their SVP bragged a lot about their competence in doing surveys and promised assigning senior consultants. But as the project progressed, he became unavailable and the leading consultant was rude and incompetent. The experience of the leading consultant was falsified to charge higher hourly rate. The deliverables were of so low quality that we couldn't use it. My understanding is that they falsify their consultants' experience to justify higher rate while providing shoddy service.