Our Trip in August 2020 was cancelled due to Covid 19 Can not reach a live person to talk to when you do which is very rare, they tell you they will call you or email you back in 24-72 hours but never do. We could not even reschedule a new trip, we have been working on this for almost a year with no resoution. They tell you to call the airlines the airlines tell you to call them. JustFly said its up to airlines to refundand airlines say it up to JustFly to refund JustFly took our $950.00 and we got nothing in return. THIS COMPANY IS AWFUL NO COUSTOMER SERVICES, THEY TAKE YOUR MONEY AND WILL NOT HELP. PLEASE DO NOT USE THEM FOR ANYTHING