For me, just ordering a Bolt and mini was a terrible experience. I went directly to the TiVo website to order, I set up an account, and entered my credit card number. Within a second, I got an email from my bank for the $750 charge; however, I got no receipt from TiVo, the items were still in my cart, and I could not sign into my new account. I started a chat but was told I must call. I called and was told the charge was only a hold and it would "fall off" in a couple of days. Meanwhile, my bank will not let me use the $750 and I have no TiVo order. Be warned: customer service for TiVo is farmed out overseas. I was on the phone for close to an hour with no help except wait and see what happens. It was a complete circus. I was even told we process the orders in the order we receive them. What? Are they using pen and paper? Imagine having a problem with your TiVo unit and putting up with this. I know we've all had these frustrating customer service experiences. Dish Network beats this company by a mile. If you can, get a Hopper.