I ordered flowers and have used you for a long time, but you have gone down in the way you approach the business. This is not my first issues and seems to becoming so much worse. The delivery service you used remember I am your customer not theirs. The person that delivered my flowers smelt so so so bad, holes all over his clothing, dirty I mean filthy all over hands clothing everything. No mask on you have put me and my family in danger not knowing if they were effected or not and how dirty they were no tilling what else they might have. I am stressed that since you sent them to my door that they could come back and cause more issues for my family. So for you to save money you have put others in harms way. I called to make this complaint and the ones you have helping on the call center do not care after getting passed around and needing to retail my story to each one they said it would be looked into, and I will hear back. Federal Again you have put my family in danger you have put my family in harms way, You have neglected all COVID-19 CDC, OSHA, STATE, and Federal rules remember this was the service you used not me I was your customer not theirs. This was your responsibility This was a waste of my valuable time and money. The flower arrangement was the worse they looked sad not thought out at all what a JOKE that you put your name behind the arrangement and delivery. This really shows' me the values you customers have and what order they go in. I do not know even if you really know the word value, mission, structure, team, strategic plan, and most of all customer service User's recommendation: Look and review your business mission statement, Look and review your strategic plan, Look to see how others represent what you stand for, Your business is different today than it was when you started something is wrong you need to look and regroup look at the structure Its probably my last and I am going to say my peace of mind in every place I can. Remember you are not the only one that offers this your not the only player in the sand box.