I purchased an item called a medal box, that is suppose to award you medals when you open it. When I opened the box I never was awarded medals. I tried using the 'Contact Us' feature on the game with no response at all from the game staff. It has been three days now and no attempts have been made to assist me or to tell me anything. These scammers got away with $10 of my dollars and it doesn't look like anything will be done about it. I have filed a complaint with the BBB and I will file complaints on other websites. I want the items I paid for or I want my money back. Simple as that. Beware when buying from Evony.com.