I've been a client of this online store for a very long time to understand that it's a decent companion in most of my shopping matters. I can't say I'm entirely satisfied with the service, but in the majority of cases, everything went out fine. There were products I never received, and some of them arrived deformed or broken. Thankfully, the management of the website does its best to help the users deal with unpleasant situations. You'll get your refund ASAP. Just make sure you make a couple of pictures of the product and the package itself to provide the seller with sufficient information about your case.
Yeah, you do have to be careful and thoughtful while ordering something online, because you cannot touch and test the product the way you do it in one of your local stores. But that’s what you have to pay for more appealing price tags and additional bonuses.