We had an order shipped to our office. When YRC freight called to set up the day for delivery I asked them if they could call approx. an hour before they arrived here so I could be sure and have someone here to unload since we are not set up for freight (pallet) deliveries. They said no problem and did call and I had someone here to unload. Then I received an invoice in the mail for $ 42.25...their charge for the call ahead. Seriously!! I have suppliers on a daily basis that call ahead and never charge. The person I set it up with never mentioned anything about a charge for this. They refuse to do anything. I get pre-recorded msg. now telling me to call them. Every time I call I get someone different. I explain the problem and they say they will talk to their supervisor and get back to me. No one ever does. Now they've sent it to a collections service.