Wed. severe storm. Wires poles down. I get it. Friday poles thursday power back poles up. No internet pile wires in road cut . Called repair rude said i would still have to pay usual bill. Saturday called repair wires hanging in road. Rude says wont be coming till after holiday. Said i was changing company they are terrible put me to customer service. Asks when is disconnect date. No apologies from anykone. User's recommendation: Avoid this company the only reason I’ve had it for 20 some years is because of my loyalty to the people that work there locally from back when it was a lovely company called Taconic technology they had an office right here in chatham and we knew everybody by name and they always took care of us but they made the mistake of merging with Fairpoint and then Fairpoint merged with consolidated and it’s been a steady decline ever since especially with consolidated the price keeps going up the service keeps going down the people you talk to on the phone I don’t know where they are they’re all over and they’re nasty.