I placed an order to be delivered to Egypt, order is for 240$ and prepaid extra 200$ for customs, duties and taxes (in Egypt); which is one of 2 options on F21 site during checking out for Egypt, option one; to prepay approximate customs and taxes, option 2; to pay upon order delivery, I usually use the prepay option and this is my 5th order in the same way. My order number GE944631785US - [protected], was never shipped, I called several times and have been trying to reach any of the supervisors, F21 never answers mails, never call back as committed, and finally after 30 calls, customer service team informed me that I will be refunded for the amount of the items purchased, but not for the prepaid customs and taxes which is an additional 200$, unfortunately and no matter of the number of calls and mails I have tried, I have not received the initial purchase amount neither the additional customs and taxes amount, and no one from customer support team is able to help or to give me an answer.