I have an item being sent to me in Ontario, Canada from Australia that I've been tracking. It arrived in BC on Sep 6 and made it to Ontario on Sep 14. I just checked this morning (Sep 18) and apparently it's being returned to sender due to incorrect address info which they were unable to verify as of Sep 15. I called customer service to try to resend the item and I was told it's been too long, it's already in Toronto. I asked why I hadn't been contacted and was told they didn't have my phone #. I asked if they contacted the sender and they said they don't do that. How do you expect to verify address info then?! After going around in circles on the Canada Post site trying to find a forum to file a complaint which didn't involve a public post on social media I'm here. I'm unable to open a service ticket because apparently the international tracking # I provided isn't eligible for this service. The "chat" is not a chat; it's just an FAQ section. Absolutely infuriating.