Have had Intoxalock almost a year, had NUMEROUS problems with the unit and their customer service is HORRIBLE. When I first contacted them to inquire about pricing and installation I was told the installation would be free and the service would run around $90 per month. Scheduled installation at Car Toys in Hurst, lost a days work waiting for unit to be installed then when I pick my truck up I'm hit with a bill for $165 plus another $130 for shipping. Had to have my truck for work so I coughed up the money then after several phone calls and bad customer reviews they finally refunded my money. Today I try to start my truck and the unit keeps displaying "Waiting for RB to reset" then does a 5 minute countdown, then repeats the process again. Supposed to work today and am out over $1100 for not being able to make it to job. Called Intoxalock for tech support and they say the unit needs to be replaced, that I have to have my truck towed AT MY EXPENSE to Car Toys to have the unit replaced. Car Toys has units in stock "for new customers" but Intoxalock won't allow them to assign them to an existing customer that is has a faulty unit and is unable to go to work because of their faulty unit. They tell me I have to wait at least another two days for them to ship a new unit out and schedule replacement. Bottom line is I'm going to be out at least three days work along with tow charges because of their faulty equipment and their horrible customer service. They have equipment on hand for new customers foolish enough to sign on with them, but they won't allow it to be used to make things right with existing customers