Hi, I never used a credit card from RAK ever so far, and got to know that the deduction is because of the Insurance. The LIVE Chat team informed me that the bank wouldn't inform the customer about such deductions as this is by default and there's no message which a customer will get on deductions. Firstly, this is very weird, as you are deducting money from the customer without even informing them or even sending a message. Secondly, the person who came to sell the credit card, informed me that there won't be any deductions on anything and NEVER INFORMED ANYTHING RELATED TO INSURANCE and was in such a hurry asking me to sign the paper and he will fill up everything by himself and now not answering the calls nor responding to my messages... Thirdly, my card was activated on Dec 26, which means I completed almost 1.5 months with the card, the live chat team said the charges were AED 15 + 5% VAT per month which will sum up to AED 30 + VAT, and nowhere it will reach to AED 295.76 I was never informed about any deductions, any insurance, or related terms when I signed the application. The person filled the form by himself as he was in a hurry and informed me that there won't be any deductions on anything. We customers trust your processes and bank procedures, and the way you sell the product is very misleading and the way you chat and explain is very unprofessional and something not expected from RAK. Kindly, assist me with this query asap, please.