I had a accident on the 7/7/2012. They have taken over two weeks. I have been promised on three occasions that it will be finalized and Im still waiting. After my car has been with them for 2 weeks the are only now doing checks to see how the can get away with not paying out. The only time I hear from them is when I phone them and then the give me promises that they can not keep. This has in convinced me and my family as we all no we need cars. the worst thing is that they have been taking my money for the last 11 months and when it comes to doing the service that you are paying for they do not what to do it.. Its almost like the show no interest in my complaints.