Sandra Day, was the rudest collection agent I’ve experienced in a long lifetime of speaking with agents. I retuned the call after she hung up on me and spoke to her manger and she agreed with her rudeness insisting they’re paid hourly no commission. When an individual complaint and instruct you of their insurance plans you only have to collect as I wasn’t calling for Methodist information but mine. Now I can understand the STRUGGLE IS REAL with agents as I CAN SEE FROM reviews it is the company training practices on customer service that’s lacking.