Thursday August 13th they installed. The installer didn't provide any demonstration, and my wife told him to wait, so she could at least test the refrigerator's water. Friday, there was just a dribble of water at the refrigerator and the system's dispenser. We are in the middle of a heat wave, so she called for a tech. The tech came later that day explained how the gallon bladder needed to fill etc... my wife said but nobody has used it. Tech said, "Oh." He turned psi to 30 and left quickly without testing. My wife didn't think to stop him. The system is worse. She called all numbers available and talked to two people who said they would try to get someone to call back. They seemed empathetic to our heat wave and noticed it was a brand-new system. When I got home I called the sales rep and gave him a video clip. He said that something is not correct. I told him what happened to Culligan. One of the main reasons I called you was because of the service and apparently you are hiring subcontractors. I am not blind and know horrible work when I see it. Now that I am reading reviews, I see that this has happened before. Some have complained of leaks and concerns regarding getting the systems on-line. I am not just concerned but only my wife wants to work with your company. I would prefer an UPGRADE or pull the entire system OUT. You may call her at these numbers: Tess Filice 916-764-**** 209-251-****