Dear whom it may concern, Regretfully I am emailing to complain about the horrendous experience we had during our flight from London Heathrow to Nairobi KQ101 on the evening of 27th October 2019. My partner and I were travelling to Mauritius as our final destination to visit his family, so this was an incredibly special trip for us. We were sat next to another passenger who became quickly intoxicated due the irresponsible cabin crew who continued to ply her with copious amounts of alcohol regardless of how obvious it was that she was drunk. As a personal licence holder, I am fully aware that this actually illegal to give alcohol to an obviously drunk person. This passenger proceeded to become very disruptive to the other passengers and aggressive toward my partner and I, physically and verbally and left us very distressed and frightened. We stressed that we did not want her to be sat next to us because I was unsure what she was capable of. After too much persuasion, she was eventually moved but it was a struggle. This has now left us with absolutely zero confidence in Kenya airways and are fearful for our flight home with you on 10 November 2019. We have considered changing our flight to another company but unfortunately we can not afford to do this. I trust that you are going to compensate us for this terrible experience we endured. I cannot stress enough that as a frequent traveller, I have never had such an awful flight. Ultimately, if your staff were better trained and not so irresponsible, this could have been avoided. Social media publicity and reviews of this will be absolutely necessary if you are unwilling to deal with this appropriately. I look forward to hearing from you with a way forward. Regards Elizabeth Ormerod.