30 Mar, 2020 → by ClaimboUser410660
Increased in price from that advertised.
1
We had booked a trip to China which was cancelled through no fault of Gate 1 due to the Corona virus. We decided to use our refund to book a trip to Italy as a graduation present for my Grandson. We booked the trip through a Gate 1 agent and then upon consideration decided to change the date. We called Gate 1 and a different agent advised that the price we had been given was $400 too cheap and even though we decided to keep the original date we were charged an additional $400. Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could have easily sued the terms of their contract requires that if you sue Gate 1 it must be done in Miami Florida (almost a thousand miles from where we live. User's recommendation: Don't expect the price listed on Gate 1 website to be the price you are charged even after you book your rip.