Date: July 2020 Account nr [protected] We have a unoccupied warehouse that uses maybe 22.480kVArh per month, and was always billed accordingly with high demand of 170.000kVA. Since July 2020 we have been billed a high demand of 1, 000.000kVA. I logged a query on the 02/09/2020 (Ref [protected]) with the municipality and no one contacted me. So on the 15/09/2020 I sent a email to David McMahon and he forwarded my email to Jackson Mphakathi and Xolelwa Feleza. Still nothing was done. Then the City of Johannesburg had a open day which I booked the appointment to let them look at my query (ref RC116) on that day a Kholeka and Vusi helped me, they promised me they will look into it. On the 19/11/2020 I received a email that this case has been closed. But nothing has been done to this account.